Q: Can I amend my order after I've placed it?
A: If you want to change your inquiry information, you can contact our online customer service. We must reply you soon. If you want to cancel your order click here to sign into your account. Look at your order history, look for the order you want to cancel and then click the button 'Cancel'. The status will change to 'Cancelled'.
Q: Can I make a sample first for my project? What if the sample do not meet my requirements?
A: We can make samples for you beofre bulk order including Proto-sample, Salesman-sample, PP-sample,Photo-sample,Shipping sample. We help you process your project when you have to show designs to others first or do some promotion. If there is any problem with the sample, we can revise it based on your feedback then resend it to you.
Q: Should I pay for the sample? Will sample fee be returned when I make bulk orders?
A: Sample fee is required. When we get the sample fee, we would arrange the sample production immediately. If you make bulk orders, money will be returned to you. To save your cost, we recommend you transfer money by PayPal or Western Union as the service charge is less than other transfer ways.
Q: How can I pay for my order?
A: You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Q: Can I have any discount? How can I apply the coupon?
A: If you have the coupon, when you place your order you can choose which coupon you would like to use and then click it. The discount will be automatically applied when you pay for your order. If you do not have any coupon, please click here to see our discount information.
Q: What should I do if my order hasn't been delivered yet?
A: You’ll be able to follow your order if it’s been sent with a trackable service. To check this, all you need to do is log into ‘My Account’ and view your order. If the status shows ‘Track This Order’, just click the link and you’ll be able to follow your parcel. If the status shows ‘Shipped’, your order has been sent with your local postal service and isn’t trackable.
Your tracking link will be able to provide up to date information on the status of your order.
If your estimated delivery date has passed and you haven’t received your order, just contact our customer service so we can help you further.
Q: How do my products get to my address?
A: ApparelWin provides clients Logistics Solutions to make delivery meet clients’ need. We analyze each client’s needs, anticipate challenges, design options and set up contingency plans so they never have to worry about the journey. There are many delivery options for clients to make a choice- by Express, by Air or by sea. Please see the detailed information here.